Skip to content

Category Archives: General

  1. Customer Service Excellence is Kindness December 8, 2006

    Posted in General.

  2. Issuing a Challenge November 29, 2006

    Posted in General.

  3. Days of Barter & Batter November 16, 2006

    Posted in General.

  4. My Handsfree Morning November 8, 2006

    Posted in General.

  5. November 3, 2006

    Posted in General.

  6. Separated by the Same Language November 1, 2006

    Posted in General.

  7. Headsets.com enters the blogging era October 27, 2006

    Posted in General.

  8. What’s in a Name? October 25, 2006

    Posted in General.

  9. Dell to invest $164M in Customer Service in Alberta October 22, 2006

    Posted in General.

  10. Borderless Customers October 18, 2006

    Posted in General.

  11. Southern Fried Bagel with Lox October 11, 2006

    Posted in General.

  12. As Easy as 1-2-3 October 5, 2006

    Posted in General.

  13. It Should Be As Easy As Taking Candy October 3, 2006

    Posted in General.

  14. Thank you! A powerful Customer Service tool October 2, 2006

    Posted in General.

  15. Stick to your knitting September 29, 2006

    Posted in General.

  16. Headsets in use on people and stories September 25, 2006

    Posted in General.

  17. Customer Service and profitability are not opposites September 25, 2006

    Posted in General.

  18. USA vs UK Customer service September 19, 2006

    Posted in General.

  19. Segway Recall – Great marketing and brand awareness September 17, 2006

    Posted in General.

  20. Dry cleaners, why i switched, and why service beats price September 16, 2006

    Posted in General.

  21. Customer is spelled with an upper case C September 16, 2006

    Posted in General.

  22. Disputing the Long Tail theory by Chris Anderson September 6, 2006

    Posted in General.

  23. Whole Foods -is it just me? September 6, 2006

    Posted in General.