Being a Vegan, (no meat or dairy), I find Whole Foods a great place to shop. But is it just me that finds the staff there kind of, full of themselves. Some are great and helpful, don't get me wrong, but I'd say at least half the time, the cashier is talking to another staff member and they manage a begrudging "hi" at the minimum. Often there is no "thank you." It's kind of like they feel I should be grateful to be there. Anyone else get this?
On another Whole Foods annoyance, the Field Roast tastes really good. But consistently the ingredients have a warning that they contain eggs and milk. I often question this; they go off to the back room and say "were told it's wrong, there's no milk or eggs."
Hey Whole Foods, this is important stuff to some people. I don't think its good Customer Service to keep doing this. Sort it out. Whole Foods thoughts, good or bad welcomed.
Comments (2)
Amen! I agree with you Mike. Whole Foods is a good place to shop, especially if you have a special diet or eating habits (not sure how else to word it)? However, their customer service isn't what you would expect from a store that charges as much as they do and people who work there do seem to be full of themselves.
I was checking out once and commented about the bags or packaging. The lady explained how she had an entire course educating her about the healthiness of the packaging - why not have one on how to properly greet and thank customers?
Posted by Service Untitled - Doug | September 15, 2006 1:39 PM
I've had very mixed feelings while shopping at Whole Foods. Occasionally I feel treated very well, greated with a smile and all, but mostly I'm made to feel like I don't even exist.
I've only ever shopped at the Walnut Creek Whole Foods. Do you find this to be the case at all of them?
Posted by Phillip Mispagel | September 7, 2006 4:22 PM