My Customer Service Challenge is progressing - I'm still hunting for Excellence in Customer Service and it pops up in the most unusual places.

Today I'm sitting on a train, admittedly looking a little the worse for wear thanks to a head cold. I'm fighting off the dripping nose and ticklish throat to go and view some new telephone headsets - there's some really interesting telephone headsets around and even half-dying I'll check them out when I have a chance!

So, I'm sitting on a train, trying to stifle my cough. Around me are half a dozen people who aren't, ie they're straight out hacking their heads off, graciously spreading whatever they have. Still that's the nature of a peak hour train.

There's even someone talking on their cell phone's blue-tooth headset and coughing away - my thoughts go out to the person on the other end getting a blast in their ear.

My muffled, hand covered, cough is hardly audible amongst the crowd. Then from nowhere a small hand reaches across, nothing said, simply an offer of a lozenge. No fuss, no bother just a simple gesture of kindness - that's Customer Service Excellence I thought.

What do you think?