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As the requests to present or speak about Customer Service to other organizations have grown over the years, so has my passion to deliver what I believe is an important message. It's not only the right thing to do—making Customers happy by treating them right—it's also the right thing to do for the bottom line of a business. Due to time limitations I usually encourage those who request a keynote appearance to wait, save your money, and get a copy of my new book, The Intelligence of Customers, coming soon. A bargain at the anticipated price of $24.95, even though I say it myself! :-)
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