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My Handsfree Morning

Okay, normally I blog about Customer Service. Not today. I’ll keep my fetish for Customer Service restrained –
Have you ever thought about why telephone headsets are becoming so popular?
Yes, I admit it. I am biased. I really, honestly, do think that they are great.
Okay, here’s how it goes.
I get up in the morning. No, even before that. The phone rings and I grab the wireless headset that I have beside my bed. I don’t have to get out of bed, I don’t even have to lift the receiver off the hook, just slip on my headset and push the silver button on it’s side. Miraculously the receiver lifts itself up and I can lay back in my bed and chat.
Then, if it’s a long chat, and yesterday’s was, I get up, headset still firmly in place, walk around, start breakfast, pour my cereal, kiss my wife and keep on chatting – business is business! Normally I’d have my shower first, however I am still waiting for Plantronics to perfect a completely waterproof headset.
Breakfast is a breeze as I walk, talk, chop and stir with my headset’s noise reducing microphone eliminating the background clatter. I grab a coffee – that’s where you have to be careful. The opportunity is clearly there, for you to “dunk” your headset microphone into your coffee mug with your first sip, if you’re not paying attention.
The call finishes and I quickly jump into the shower. I’m out of the shower, towelling off, and there’s another call. I check my watch – nearly time to leave for the office. I don’t say “leave for work” because the content of the previous call, and probably this one, means that I’m already working. Headset on again and I’m continuing the call as I dress. The great thing about this headset, it’s on my cell phone and I can walk right out of the door into my car and head off down the road.
Another call while I’m driving and it’s handsfree all the way. I do watch my concentration while driving, because while the headset leaves your hands on the wheel, people still do strange things and even I need to concentrate.
I park, walk to the elevator, up to the 4th floor and meet the person that I’m talking to. Finishing off the conversation by shaking his hand – I’m still on the headset so I’m handsfree! The temptation is to keep our conversation going because I love my headset so much, and he’s on one too. However, he’s my Customer and I love great Customer Service. And, of course, it’s hard to beat face-to-face Customer Service. Plus people are nice to talk to in person too!

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