I admit it! I’m a Customer Service fanatic!
My company, Headsets.com, has grown from zero to $30 million in annual sales in only ten years.
Even during the lean dot-bomb years we doubled our sales year-on-year. We owe this success to our Customers.
We respect them, we love them and we do our very best to give them the superb Customer Service they deserve. Customer Love is key.
Here, at MikeFaith.com, I spread the word that giving great Customer Service makes good sense from every point of view: it’s good for profits, it gives us pleasure and pride in our work, and it means that we treat Customers as we ourselves hope to be treated.
Thank you for visiting MikeFaith.com.
Reserve Dinners
Picture this… you’re meeting one of the world’s greatest achievers, face-to-face in a casual, convivial environment for dinner, conversation, and drinks. Reserve Dinners is a new charity organization created by Mike Faith with two goals in mind. First, allowing the guests to meet and converse with achievers such as Sir Richard Branson. And second, to raise money for whichever charity the guest chooses.
Articles
Headsets.com has been written about many times. People often say that our business practices are creative and unusual. We believe they are just common-sense pursuit of great Customer Service. See what you think. I’ll wager you find an idea to consider applying in your professional life. Check out these articles.
Bring On the Night (Entrpreneur.com)
If your best work happens in the wee hours, you’re not alone…
Customer Retention: Keep ‘Em and Hold ‘Em (Catalog Success)
Mike Faith comments and gives insight into how Headsets.com retains its Customer base by providing World Class Customer Service…
Mike answers questions about being an entrepreneur (EntrepreneurshipWeek USA)
Mike Faith answers questions related to being a successful entrepreneur. How to set goals, how partnerships work, how to get the capital to get started, and many other topics… (Service Untitled)
Interview with Mike Faith about Headsets.com’s Customer Service oriented model, hiring and training processes, and company culture…
Interview with Mike Faith, CEO & Founder of Headsets.com
2006 Stevie Awards acceptance by Headsets.com (Stevie Awards) - Video!
Customer Service speech by Mike Faith. Headsets.com wins Stevie Award for Customer Service in 4th Annual American Business Awards…
Interview with Mike Faith (The Growth Strategist) – Sound Clip!
Interview with Mike Faith, President and CEO of Headsets.com, on his revolutionary approach with marketing and Customer Service…
A Systems Approach to Hiring the Right People (Kauffman Foundation)
Mike Faith describes how he used the Topgrading hiring system to hire and manage his team for growth…..
Entrepreneur’s Viewpoint: Mike Faith, Headsets.com (Kauffman Foundation)
Mike Faith, President and CEO of Headsets.com, a San Francisco-based growth company, kindly gave us answers to three questions we asked in regard to how he runs his company….
Incorporating Technology Into Entrepreneurial Companies (Kauffman Foundation)
Mike Faith advises adapting new technology if, and only if, it improves customer service…
Putting Faith in Customer Service (Merit Direct)
When it comes to Customer Service, Mike Faith, founder/CEO of San Francisco-based Headsets.com, is a zealot. He has to be: Faith’s name, Email, and direct telephone line…Interview with Mike Faith (CNN.com) – Video!
Interview with Mike Faith, President and CEO of Headsets.com, on his revolutionary approach with Voice Over IP technology…
18th Annual Ernst & Young Entrepreneur of the Year (Ernst & Young) – Video!
The Ernst & Young Entrepreneur Of The Year Award honors entrepreneurs whose ingenuity, hard work and perseverance have created and sustained successful…
Entrepreneur’s Byline (EntreWorld.org)
Mike Faith, 40, escaped from the drudgery of England’s state schools in 1980 at the age of 15 with a desire to scratch his entrepreneurial itch. He pursued…
Decide Upon Your True Dreams and Goals (Investors Business Daily)
…Everyone knows the targets, so what could go wrong? Plenty…
Avaya Starting . . . (CBS Marketwatch)
…technology promises to lower communications costs and, perhaps more important, transform how…
Shiny Happy People. . . (American Way)
…They have three in-person interviews. They spend time on the phone with both a psychologist and a…
Staffing for Growth… (Catalog Success)
…Skyrocketing revenues, a growing housefile and increased catalog circulation all are evidence of Headsets.com’s rapid growth…
