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I admit it! I’m a Customer Service fanatic!

My company, Headsets.com, has grown from zero to $30 million in annual sales in only ten years. Even during the lean dot-bomb years we doubled our sales year-on-year. We owe this success to our Customers. We respect our Customers, we love them and we do our very best to give them the superb Customer Service they deserve—Customer Love is key.

Here, at MikeFaith.com, I spread the word that giving great Customer Service makes good sense from every point of view: it’s good for profits, it gives us pleasure and pride in our work, and it means that we treat Customers as we ourselves hope to be treated.

Thanks for visiting MikeFaith.com.


Reserve Dinners

Picture this… you’re meeting one of the world’s greatest achievers, face-to-face in a casual, convivial environment for dinner, conversation, and drinks. Reserve Dinners is a charity organization I started with two goals in mind. First, allowing the guests to meet and converse with achievers such as Sir Richard Branson, General John Abizaid, and FedEx CIO, Rob Carter. And second, to raise money for whichever charity the guest chooses.


Articles

Below you’ll find a variety of articles written about me and Headsets.com. People often say that our business practices are creative and unusual, but we believe they’re just common-sense when you’re in the pursuit of great Customer Service. See what you think. I’ll wager you find an idea to consider applying in your professional life.

Watch what happened when Victoria Rabin of Executive Assistants Organization invited me and my EA to chat a bit about how we work together…

Help.com Grills me on Customer Love and my Mysterious Past
Help.com is setting out to build the next generation of customer service software. I sat down with Graham to discuss our extreme Customer love philosophy at headsets.com

Don’t think you’re in a big enough industry? Think again!
Mixergy is a website that offers recorded interviews and courses for aspiring entrepreneurs. Thanks to Andrew Warner for inviting me on the show…

Don’t make the same mistakes I made
Thanks to Austin at YoPro Wealth for inviting me to his podcast. We discussed how Headsets.com started and all the lessons learned along the way…

How to spot business trends and when to act
Todd Schnick with Intrepid radio invited me to discuss the story of Headsets.com and the keys to building a successful business. We discuss the most important trend to look for in business. It’s probably not what you’re thinking…

16 Customer Service Secrets You Won’t Learn Anywhere Else
We hear from Customers all the time how much they appreciate the service they get at Headsets.com. We thought we’d come up with some top Customer service tips that are fun and hopefully helpful to other businesses. Take a look and see what you think…

The history of Headsets.com and beyond
I Love Marketing is the name of this podcast – how could I say no! A big thanks to Dean Jackson and Joe Polish for allowing me to discuss everything from the Prime Minister to buying someone’s last name…

Jason Sadler changes name to Jason HeadsetsDotCom
After purchasing Jason Sadler’s last name for 2013, we flew Jason out to meet the team, and he was able to squeeze me in for a quick interview between talking with CNN and Fox News…

How Headsets.com grew from zero to $30 million with word of mouth (DamnIWish.com)
Andy Sernovitz and the people at WordOfMouth.org caught up with me to discuss a few of the word of mouth ideas that have helped Headsets.com grow over the years…

5 Small Businesses With Ethics (MainStreet.com)
I’ve always felt strongly about employees taking time off to refresh or reevaluate their position. Here I discuss our sabbatical program with MainStreet.com…

3 ways Headsets.com changed their culture… (WordOfMouth.org)
The folks over at WOM.org asked me to share a few thoughts and experiences regarding word of mouth marketing. Step 1, love your Customers…

How to Sustain Profitability During an Uncertain Economy (The Growth Strategist Show)
When Aldonna Ambler approached me to discuss profitability in this economy, I knew it was a great opportunity to share my thoughts and experiences…

Real-Life Lessons in the Delicate Art of Setting Prices (New York Times)
The New York Times caught up with me and a few others to talk turkey about pricing…

Headsets.com CEO Mike Faith Joins Wayside Technology Board of Directors (Yahoo! Finance)
I’m excited to join the board of such a great company and look forward to working with them…

The Importance of Respect (BritishAirways.com)
British Airways explores how Headsets.com always treats their Customers with respect…

What Your Contact Center Metrics Aren’t Telling You (1to1 Media)
A lot of people are surprised when they find out what metrics we track in our call centers…

Afghanistan: Land of War and Opportunity (Bloomberg Businessweek)
BusinessWeek came along on my visit to Afghanistan at the end of 2010…

No 10 Reveals Cameron Gift List (BBC.co.uk)
What better gift for the new Prime Minister than an iPad…

Mike talks to the BBC about starting a business in the United States (BBC.co.uk)
I really enjoyed chatting with the BEEB about entrepreneurship in the US…

Bring On the Night (Entrepreneur.com)
By 7am, I’m already three or four hours’ worth of coffee ahead…

Customer Retention: Keep ‘Em and Hold ‘Em (Catalog Success)
The key to Customer retention? World Class Customer Service…

An Interview with Mike Faith(Service Untitled)
Back in 2006 we talked about everything from hiring to the search for excellence…

2006 Stevie Awards acceptance by Headsets.com (Stevie Awards) - Video!
Winning the Stevie Award for Customer Service was a real high point…

Interview with Mike Faith (The Growth Strategist) – Sound Clip!
Here I talk about the Headsets.com approach to marketing and Customer Service…

Putting Faith in Customer Service (Merit Direct)
Would I call myself a Customer Service zealot? Probably…

Small Companies Supercharge Their Business with VoIP (CNN.com) – Video!
Sometimes it amazes me how far we’ve come in just 6 years…

18th Annual Ernst & Young Entrepreneur of the Year (Ernst & Young) – Video!
It’s always an honor to be recognized by your peers…

More Articles…